Location: Remote

Job Summary:

We are seeking a Technical Support Representative to join our team to help us provide technical support for our cutting-edge Neurolutions IpsiHand device. This role involves providing support to our customers (stroke survivors) and their caregivers as well as working collaboratively with the internal Neurolutions teams 

Responsibilities:

• Become familiar with the IpsiHand system and customer issues that are common with it
• Provide seamless and convenient device support to customers using our IpsiHand System
• Interact with customers  in a professional, supportive, and patient manner
• Help customers with basic tech support issues. Escalate issues as necessary.
• Provide effective communication of plan if tech support requires escalation. 
• Provide ongoing customer support communication on all escalated issues.  

Requirements:

• High school diploma or equivalent. 
• Minimum of 2 years of experience in a customer support role, preferably for a medical device that includes both hardware and software components
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to quickly learn new skill sets and execute seamlessly
• Experience working with a web interface to access information from a database

If you have a balance of people and technical skills to provide technical support for a breakthrough medical device, we encourage you to apply for this exciting opportunity. Join us and help us bring our game-changing Neurolutions IpsiHand device to those who may benefit. 

About Neurolutions:

Neurolutions is a medical technology company dedicated to transforming the lives of patients suffering from neurological conditions. Our mission is to develop innovative solutions that address the unmet needs of patients, and we are focused on advancing the field of neurorehabilitation through cutting-edge research and development.

Our flagship product, the IpsiHand device, is a breakthrough in neurorehabilitation that uses brain-computer interface technology to help patients regain hand function after stroke or other brain injuries. The IpsiHand device has been clinically validated and has received FDA clearance for use in the United States.

At Neurolutions, we are committed to improving patient outcomes and providing exceptional customer service to our clients. We are a team of passionate individuals who share a common goal of making a difference in the lives of patients. If you are looking for a challenging and rewarding career in the medical technology industry, Neurolutions may be the right fit for you.

Please note that the salary information is a general guideline only. Neurolutions considers factors such as the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, and internal equity, as well as location, market, and business considerations when extending an offer.